How is technology changing communication in the workplace?

there are new ways to talk to people through computers you can talk and look at the person at the same time.|||It has made it more complicated. Now you need to speak personally,answer the phone, open the snail mail, check the emails, check the im%26#039;s, talk on the two-way........and customers think you should be able to respond immediately when in fact you spent half the day sorting through it all.(it is not helped by all the rubbish emails that circulate)|||We all speak/write in sound bytes now. Get your point across in 30 seconds, and then shut up!